Refund Policy

Refund and cancellation policy.

Beta policy draft. Last updated: June 18, 2026.

This policy is written to be clear before purchase. It should be reviewed by a qualified legal professional before broad public promotion.

Recurring Monthly Subscriptions

Rolewise Premium and Pro are recurring month-to-month subscriptions. Unless a different offer is clearly stated at checkout, the subscription renews automatically each month until renewal is canceled.

Premium and Pro Pricing

Premium is currently $15/month. Pro is currently $20/month and includes Premium features plus generated cover letters, targeted resumes, and deeper career discovery.

Cancellation

Users may cancel subscription renewal at any time from the account billing area. Canceling renewal does not immediately remove paid access. It stops the next automatic charge, and paid features remain available until the end of the billing period already paid for.

No Prorated Refunds After Cancellation

If a user cancels before the end of the current monthly billing period, Rolewise does not provide a prorated refund for unused time in that month. Access continues until the paid period ends.

Non-Refundable Payments

Subscription payments are non-refundable by default. Refunds are not provided for unused time, changed job-search goals, dissatisfaction with job-market results, employer decisions, missed opportunities, forgetting to cancel before renewal, or not receiving interviews or offers.

Limited Billing Exceptions

Rolewise may review limited exceptions case by case, such as duplicate charges, clear billing mistakes, unauthorized charges reported promptly, or verified technical access problems that prevented use of paid features. Approval is not guaranteed.

Plan Upgrades

If a Premium user upgrades to Pro during the billing period, Stripe may charge the prorated difference for the remaining portion of the current billing period, then renew the subscription at the Pro monthly price on the next renewal date.

Promotional Codes

Promotional offers may be limited by redemption count, expiration date, eligible plan, or first-time customer status. Founder launch access such as FOUNDERS20 may be applied automatically to eligible new accounts without a credit card and does not automatically charge after the trial ends. Other paid-plan discounts apply only when a user voluntarily starts a paid subscription.

Free Plan

The Free Plan is intended to let users evaluate the core resume and job-match workflow before upgrading. Users should review the available free features before starting a paid subscription.

Support Contact

Billing questions should be sent to support@rolewiseapp.com and include the account email, approximate charge date, plan name, and a short explanation of the issue.